Terms of service and sale

1. About these terms

These terms apply when you use IASHARK in South Africa, create an account or buy a subscription as a consumer. IASHARK is supplied by a sole trader (auto-entrepreneur) established in Paris, France — our full supplier information is in our Legal notice. Contact: contact@iashark.com.

Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the consumer protection provisions of the Electronic Communications and Transactions Act 25 of 2002 (ECT Act). As section 48 of the ECT Act provides, any term that excludes those rights is void.

2. Important information about the service

IASHARK provides statistical analyses of football matches: probabilities estimated by models, comparisons with market prices, and tracking tools.

3. Who can use IASHARK

You must be 18 or over to create an account or subscribe. Your account is personal to you and you must keep your login details confidential.

4. Free account

Creating an account is free and requires a valid email address. A free account includes one full match analysis per day and the other free content described on our pricing page. What is included in the free account may change.

5. Paid subscriptions and how to order

• Main characteristics — paid plans give access to the additional features described on our pricing page at the time you subscribe.
• Price — the full price in South African rand (ZAR), including any applicable taxes, is shown on the pricing page and on the checkout page before you pay.
• Duration — monthly plans have no minimum term. Annual plans, where offered, are fixed-term agreements of 12 months.
• Reviewing your order — before you pay, the checkout page lets you review the plan and price, correct any mistake, or leave without ordering.
• Access — paid features are made available as soon as your payment is confirmed.
• Record of your transaction — your subscription and billing details can be viewed and saved from the secure billing area opened from the "My account" page.

6. Payment and automatic renewal

Payments are processed by Stripe, using a payment system that is secure according to accepted technological standards. We never see or store your full card details.

• You pay at the start of each billing period.
• Monthly plans renew automatically every month until you cancel them.
• If we change the price, we will tell you in advance. The new price will only apply from your next billing period, and you can cancel before it applies.
• If a renewal payment fails, our payment provider may retry it. Your paid access continues for 4 days after the end of the paid period; if payment is still not made, your account returns to the free plan.

7. Cooling-off period (ECT Act)

Under section 44 of the ECT Act you may normally cancel an electronic transaction within 7 days without reason or penalty. At checkout you consent to the service starting immediately; under section 42(2)(d) the cooling-off right no longer applies once the service has begun. If the information required by section 43(1) was not provided, you may cancel within 14 days of receiving the service (s43(3)). You can cancel your subscription at any time from your account, effective at the end of the paid period.

Subscribing requires ticking a box accepting these Terms; the accepted version, language and date are recorded.

If you subscribed as a result of direct marketing, you may also cancel within 5 business days after the agreement was concluded, under section 16 of the CPA; we will refund any payment within 15 business days.

How to cancel: send a written notice by email to contact@iashark.com stating that you are cancelling, with your account email address and the date of your subscription.

8. Cancelling your subscription

Monthly plans. You can cancel at any time, free of charge, from the "My account" page (which opens our payment provider's secure billing area) or by emailing us. Cancellation takes effect at the end of your current billing period: you keep paid access until then and will not be charged again. Apart from your cooling-off rights and your other rights under the CPA, the billing period already started is not refunded.

Annual (fixed-term) plans. Under section 14 of the CPA, you may cancel a fixed-term agreement at any time by giving us 20 business days' notice in writing. Any amount due or refundable on early cancellation will be calculated as permitted by section 14 of the CPA and its regulations. Not more than 80 and not less than 40 business days before your annual term expires, we will notify you of the upcoming expiry, of any material changes that would apply if the agreement continues, and of your options. At the end of the fixed term, unless you tell us to end the agreement on the expiry date or you agree to renew it for a further fixed term, it continues on a month-to-month basis, as provided in section 14 of the CPA.

Deleting your account from "My account" cancels any active subscription first.

9. Your consumer rights

Under the CPA, you have the right to fair and honest dealing, to fair, just and reasonable terms, and to have services performed in a timely manner and with the quality that persons are generally entitled to expect. If the service does not meet these standards, contact us and we will remedy it in accordance with the CPA.

An analysis being wrong about the result of a match does not by itself mean the service is defective: our analyses are estimates, and uncertainty is part of what is described.

10. Using IASHARK fairly

You must not:

• share your account or login details with anyone else;
• copy, scrape, resell or redistribute our analyses;
• use IASHARK if you are under 18, or for any unlawful purpose.

If you break these rules, we may suspend or close your account after telling you why, or immediately if the breach is serious. If we close your account when you have done nothing wrong, we will refund any amount you have paid for a period you will not receive.

11. Our responsibility to you

You decide whether to place any bet, and with whom. Because our content is statistical information with no guaranteed outcome, we are not responsible for money you lose on bets placed with third parties. This does not limit our responsibility for failing to meet our obligations under these terms, the CPA or the ECT Act, or any liability that cannot be excluded by law.

12. Changes to the service and to these terms

We may update the service, for example to add competitions or improve features, but we will not substantially reduce what you have already paid for. If we make a significant change to these terms that affects your subscription, we will tell you in advance and you may cancel before the change applies.

13. Complaints

Please email complaints to contact@iashark.com. We will acknowledge your complaint and aim to resolve it as quickly as possible.

If you are not satisfied, you may lodge a complaint with the National Consumer Commission (thencc.org.za, complaints@thencc.org.za, 012 065 1940). Under section 49 of the ECT Act, you may also lodge a complaint about non-compliance with its consumer protection provisions with the Consumer Affairs Committee.

14. Governing law

These terms are governed by French law. However, as provided in section 47 of the ECT Act, its consumer protection provisions apply irrespective of the legal system applicable to the agreement, and nothing in these terms deprives you of the protection of the CPA or of any other South African law that applies to you as a consumer.

15. Responsible gambling

If gambling is causing you harm, call the National Responsible Gambling Programme toll-free on 0800 006 008 (24 hours) or see Responsible gambling.